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PRODUCT WARRANTY
For the purposes of this warranty "Rainwater Goods" means roll formed gutters and metal fascias, pre fabricated downpipe offsets and roll formed downpipes manufactured by or from materials supplied by Stalco Continuous Gutters Pty Ltd ACN 003 775 657 ("Stalco") and painted by Hunter Douglas Limited, Australian Coil Coaters Pty Ltd or BHP. Other components and fixings ("other products") sold and/or installed with Rainwater Goods are not covered by this warranty.

Subject to the exceptions listed below, Stalco warrants that:
  • the paint finishes used on Rainwater Goods will not flake, peel, or blister, in the natural elements, for a period of 10 years from the date of installation on residential buildings, however normal weathering, which includes a natural reduction in paint gloss, fading and natural chalking is not covered by this warranty. Dirt staining and streaking on the paint finishes is not covered by this warranty;
  • provided that the original paint finishes remain undamaged and continue to protect the metal, the steel or aluminium used in the production of Rainwater Goods will not be perforated by weather, in the natural elements, for a period of 12 years in the case of steel, and 25 years in the case of aluminium, from the date of installation on residential buildings.
Exceptions
The above warranties will not apply in the following cases:
  1. Installations where the Rainwater Goods and/or other products remain constantly wet, moist and/or the gutter or metal fascia holds ponding water.
  2. Defects attributable to faulty or negligent workmanship, installations not fixed in accordance with the Australian Standards and/or Stalco's Fixing Preparation Recommendations, where available, and/or the incorrect selection of Rainwater Goods and/or other products.
  3. Defects attributable to the manufacture of Rainwater Goods, using material supplied by Stalco, which do not comply with the specifications set out in the relevant Australian Standards relating to materials and dimensions for particular metal rainwater goods.
  4. Failure of a manufacturer of Rainwater Goods, using materials supplied by Stalco, to take adequate precautions to protect materials from moisture, physical, chemical and other damage.
  5. Physical and other damage to Rainwater Goods and/or other products sustained before, during or after delivery, however caused.
  6. Installations where the Rainwater Goods and/or other products are attacked by any chemical agents, alkaline, acids, acid rain, fumes, liquids or solids, however applied.
  7. Failure to regularly remove debris leading to the accumulation of moisture retaining matter in Rainwater Goods.
  8. Damage resulting, in whole or part, from contact between the Rainwater Goods and/or other products with copper and/or lead and/or the run-off of water chemically affected by contact with copper and/or lead.
  9. Installations where the Rainwater Goods and/or other products are subject to marine salt, severe industrial or corrosive environments.
  10. Failure and/or deterioration, however caused, of other products.
  11. Failure to take appropriate precautions to protect all cut edges and to repair paint chipping on Rainwater Goods and/or other products.
  12. Failure to carry out the Inspection, Maintenance and Cleaning Instructions issued with this warranty.
  13. Damage caused as a result of storm, tempest, fire, accident and other causes beyond the control of Stalco.
Warranty Conditions
  1. All warranty claims must be in writing and accompanied by proof of purchase. To obtain the benefit of this warranty the person legally responsible for the property must advise Stalco within 30 days of becoming aware or within 30 days of when they should have become aware of the deterioration of the Rainwater Goods. Should they fail to so notify Stalco, then this warranty shall not apply.
  2. Stalco must be provided with all reasonable access to the property to inspect the damage and determine the cause.
  3. If Stalco determines there is a valid claim, Stalco shall be only liable for the cost of obtaining replacement Rainwater Goods, the cost of obtaining equivalent Rainwater Goods or the cost of repairing the damaged Rainwater Goods, whichever is the lesser. Where Stalco elects to replace the damaged Rainwater Goods, Stalco shall be entitled to replace using Rainwater Goods as similar as possible to the original.
  4. The warranty period shall cease for repaired Rainwater Goods and not be extended in the case of replacement Rainwater Goods.
  5. Stalco shall not be liable for any costs incurred in the removal of, or replacement of, defective Rainwater Goods.
  6. Apart from the warranties contained in this document, Stalco shall not be liable for any injury to person, damage to property, or for any consequential loss or damage arising from damaged or defective Rainwater Goods or from the inspection, maintenance and/or cleaning of Rainwater Goods and /or other products.
  7. The warranties contained in this document are in addition to those created or implied by law. The extent of this warranty is as printed and is not amended or extended by any alteration or addition, whether in writing or otherwise, to the words printed on this document.

INSPECTION, MAINTENANCE & CLEANING INSTRUCTIONS
Inspection & Maintenance
Inspection and the removal of all dirt, debris, etc from the inside of gutters, offsets and downpipes is required at least once every six months. Also gutters, offsets and downpipes should be flushed with clean water to ensure water flows away easily and they are not blocked. Immediately, report any blockages and installation problems to your installer, and, any suspected warranty problems to Stalco, following the procedure set out earlier in this document.
Cleaning
  1. Washing down with water using a sponge or soft cloth is required for maintenance of the Rainwater Goods and other products. This should be done at least once every six months and more frequently in areas close to the coast where salt water spray is prevalent, and in areas of high levels of industrial fall out. Particular care should be taken to prevent any accumulation of salt crystals or industrial dirt.
  2. Where washing down with water does not remove the accumulated crystals and dirt from the Rainwater Goods and/or other products, most crystals and dirt will be removed by using pure soap or non abrasive, non caustic dishwashing detergent with warm water and applied with a sponge, soft cloth or soft bristle brush. To prevent shiny spots on paint finishes don't press too hard. Rinse with plenty of fresh clean water immediately afterwards to remove traces of detergent.
  3. For grease, oil and dirt not removed by soap or detergent contact Stalco for advice. Never use abrasive or solvent type cleaners (turps, kerosene, petrol and the like) or paint remover on Rainwater Goods and/or other products.
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